![NASPA New Otani [Official Site]](http://images.squarespace-cdn.com/content/v1/5b43f7467c9327022d08f75c/1531181617705-VDKZ5E0EAQ0CJL5IZZBA/26-1jyejoc_638f.jpg?format=1500w)
Important: About NASPA Ski Garden opening
/NASPA Ski Garden will be open until Tuesday 10th March 2020
While there is some fresh snowfall forecast for Yuzawa this coming week, taking into consideration the wider forecast and continued generally milder forecast temperatures, NASPA Ski Garden has announced that it will be closing for the current season at the end of the day on Tuesday 10th March 2020.
We realise that this will be a disappointment for many people but considering the safe enjoyment of snow and what are acceptable conditions, we feel that this is a necessary decision. Please accept our apologies for any inconvenience caused.
Regarding Ski Plans from 11th March 2020 until 28th March 2020
Guests who have an accommodation ‘Ski Plan’ at NASPA which includes one or more ski lift tickets (from 11th March through until 28th March) have a number of options to choose from. Please choose between (1) or (2) below:
(1)
Exchange for a lift pass at a nearby ski resort
You can choose to ski or snowboard at either the GALA Yuzawa or Yuzawa Kogen resorts. Both resorts are within 10 minutes from NASPA New Otani and can be reached using the free shuttle bus. If you choose this option, please change your ticket at the NASPA Information Counter.
If your accommodation plan includes a Free Ski Lift Pass, you can exchange it for a 2-day lift ticket that is valid at the other chosen ski resort.
If your accommodation plan includes a 1 Day Ski Lift Pass, you can exchange it for a 1-day lift ticket that is valid at the other chosen ski resort.
*Subject to conditions at the relevant ski resorts.
(2)
Exchange for a voucher worth 2000 yen
If you choose this option, you will receive a voucher worth 2000 yen which can be used at facilities within NASPA New Otani. Please exchange at the Front Desk of NASPA New Otani.
In addition to the above choice:
All guests with a Free Lift Pass can use The Pool & Fitness facility freely during their stay.
All guests with a 1-day lift ticket can enter The Pool & Fitness facility one time.
—————
Rental Shop
The rental shop will be operating until 29th March 2020, daily from 8:00am until 5:00pm.
—————
About Cancellations
From 11th March, no cancellation charge will apply for cancellations that are made at least one day before the date of stay.
Cancellations made on the date of stay will incur an 80% cancellation charge.
In the case of ‘no show’ without contacting NASPA, a 100% cancellation charge will apply.
IMPORTANT: For bookings made by credit card
If you wish to make a cancellation within 3 days of the date of your reserved stay, please contact us directly to process the cancellation. (Otherwise an automatic cancellation charge will be made to your credit card when the cancellation is made online).
