FAQ - About NASPA (General)
Where is NASPA New Otani?
NASPA New Otani is located close to the center of Yuzawa Town in Niigata Prefecture. Please refer to our Access section for more details.
When is the ski season?
The ski season at NASPA Ski Garden is usually planned for just before Christmas until early April. The actual opening date may vary depending on snowfall. The latest information will be published on this website. Please refer to our NASPA Ski Garden section for more details.
Do many staff speak English?
During ski season there are some English speakers working at NASPA – and ski lessons in English are available at NASPA Ski Garden - but there are a few English speakers for the rest of the year. While generally English speaking skills may be limited, our staff will always try to help you during your stay as much as possible and give you a warm welcome.
Are tips expected?
Tips are not expected or accepted in Japan, so please do not offer tips to any of the staff at the resort.
Can I wear a ‘yukata’ in the public areas of the hotel?
Guests are welcome to use the provided ‘yukata’ summer gown in many of the hotel areas. However there are some areas, for example Restaurant Fontana, where we ask guests to not wear yukata.
Can I wear slippers in public areas of the hotel?
Yes, please feel free to use the provided slippers anywhere within NASPA.