Are the toilets Western style?

All toilets at NASPA New Otani Resort are Western style toilets.

Do I put out my own futon bedding in the evening?

For those staying in rooms that have Japanese style futon bedding, room service will usually enter your room to prepare the bedding between 6:00pm and 8:00pm. If you are in your room they will ask permission before entering. If you do not wish the hotel staff to enter the room to prepare bedding, please put out the ‘Do Not Disturb’ sign on your door.

Does the hotel have any humidifiers that can be used?

The hotel has a limited number of humidifiers available to rent - free of charge - on a first-come first-served basis. Please request at check-in or call the Front Desk.

Do the rooms have computers or DVD players?

Usually there are no computers or DVD players in the guestrooms, but they are available to rent (charge applies). Advanced noticed is required for computers and DVD players are available on the day from the Front Desk. Please note that supply is limited and will be used on a first-come first-served basis.

A computer (Windows 7 Professional) costs 1,000 yen for a day; a DVD player is 1,050 yen for a day (including tax).

Are baby cots and bed guards available?

Baby cots and bed guards are available to rent at no charge. Please request these items when making a booking. Please note that supply of these items is limited and assigned on a first-come first-served basis. They cannot be used in Japanese style rooms.

Can the beds in a guest room be moved together?

Beds can be moved together, but because of the fixed night-table there will be some space remaining. If you would like to move the beds together please ask the hotel in advance.

Are any baby goods available?

Paper nappies and baby wipes as well as other daily convenience items are available at Shop NASPA on the Lobby Floor.

Non-smoking rooms

There are a limited number of non-smoking rooms at the hotel. If a designated non-smoking room is requested but not available, a special deodorant spray will be used and ashtrays taken out of the room. Please note that there are also some room types without any non-smoking rooms available. In those rooms a special deodorant spray will be used and ashtrays taken out of the room if a non-smoking room is requested. More information here.

Smoking is not allowed in the public areas of the hotel except for specially designated smoking areas that are clearly signposted.

Can rooms with good views be requested?

The hotel will try to assist with any special such requests, but there may be cases when this will not be possible.

Can different room types on the same floor be booked?

It is possible to book the Japanese room (50m²) and Japanese room (74m²), or the Superior Twin and Superior Fourth, or the Superior Twin and Family Room on the same floor of the hotel. Please note that due to the booking situation at the time, such assignments may not be possible. Please ask the hotel for more details.

The first night and second night of my stay were booked separately…

If the room type is the same, whether bookings were made via a travel agent, directly from the NASPA official website or another online booking website,the hotel will endeavour to make sure a room change is not required. Please note: If the room type differs, check-out and check-in procedures will be required. Please ask the hotel for more details.