About our efforts to prevent possible coronavirus infections

We want all our guests to be able to visit NASPA to enjoy a comfortable and relaxing stay. It is of the utmost importance that our guests and staff are safe and secure. As such we are following various strict guidelines to ensure such safety.

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Special operational precautions are currently being implemented at NASPA New Otani, including around check-in procedures, elevators, the public baths, the private reserved baths, guest rooms and other facilities and activities at the hotel.

 

We ask our guests to please observe the following guidelines:

  • On entering the hotel, please take your temperature and fill out the "New Coronavirus Countermeasure Confirmation Sheet".

  • Please wear a mask inside the building.

  • Please use provided hand sanitizer when entering the building and using facilities.

  • Please maintain social distance with other guests and staff.

  • Please contact hotel staff if you feel unwell at any time

  • Please wear a mask and embossed gloves when obtaining food and drink

We apologize for any inconvenience and thank you for your understanding and cooperation, and look forward to welcoming you to NASPA New Otani in the near future.