FAQ - About facilities
How do I use the public baths?
A visit to the public onsen hot spring baths is highly recommended during a stay at NASPA New Otani. Many Japanese guests actually opt to use the public baths rather than using their bath and shower in their guest room! If you go to the public baths, please take your towel(s) from your guest room. The most important custom is to wash your body before entering the public bath. Please do not enter the public bath before washing down your body. Enter the bath naked but you can take a small towel with you if you wish. Please be sure not to spend too long in the bath and overheat!
Are there any onsen baths I can use in privacy?
Actually, yes there are! More information here.
Do I put out my own futon bedding?
For those staying in rooms that have Japanese style futon bedding, room service will usually enter your room to prepare the bedding between 6:00pm and8:00pm. If you are in your room they will ask if they can enter. If you do not wish the hotel staff to enter the room to prepare bedding, please put out the ‘Do Not Disturb’ sign on your door.
Can the public baths be used after check-out?
The public baths can be used by guests after checking-out. Please note that there are no towels in the bath area and so before leaving the room please take a towel to use at the public baths. After using the towels, they can be put them in the provided return box. There are cleaning times during the day when the baths cannot be used:
From 11:00am until 1:00pm (*1:00pm until 3:00pm on Wednesdays and from 10:00amuntil 3:00pm on Thursdays)
From 1:00pm until 3:00pm (*from 10:00am until 3:00pm on Wednesdays)
Can I use the public bath even if I am not staying at NASPA?
You can use the public baths if you are not staying at NASPA when they are open between 8:00am and 5:00pm. The charge for visitors is 1,100 yen for adults and 600 yen for children. The charge includes towel. Please note that there are cleaning times during the day when the baths cannot be used. More information here.
Are there any age limitations for using the Pool & Fitness Gym?
Children ages 3 years and over, and not wearing diapers, can enter the pool. Children under the age of 12 years old must be accompanied by an adult. The Fitness gym room can be used by children aged 13 years old and over. More information here.
Are rental items to use in the Pool available?
Swimming caps (required), beat boards and towels are available to use for free. Please note that swimwear, goggles and floats are not available to rent. These items can be brought or purchased from the pool reception.
Can floats and beach balls be used in the Pool?
Floats for infants and up to 80cm can be used but large floats and beach balls are not allowed in the pool. Floats are not available to rent.
Is there a Wi-Fi connection available at NASPA?
Free Wi-Fi is available in guest rooms and the Lobby Floor of the hotel. No username, password or signup is needed – simply find the signal and connect!